* WHERE IS MY REGISTRATION NUMBER?

All electronic versions
Your serial/registration number is sent in your confirmation email and is located below the download link.

All physical versions
Your serial/registration number is located on the back of the white application CD sleeve/envelope.

NOTE: Registration numbers may also be labeled as key codes, activation codes, or licensing keys.

StuffIt Deluxe Windows
Begins with WSDE, WSDC, WSDD or WSDB

StuffIt Deluxe MAC
Begins with DLXM, DLXN, DLXK, DLXG, DLXL or DLXJ

StuffIt Standard Windows
Begins with WSDE, SFWE or SFWD

StuffIt Standard MAC
Begins with LTEA, DRPM or DRPK

Spring Cleaning MAC
Begins with SCLE, SCLJ, SCLI, SCLG, SCLF, or SCLH

Spring Cleaning Windows
Begins with EUIB

Internet Cleanup MAC
Begins with ICLB, ICLD, ICLA or ICLC

Internet Cleanup Windows
Begins with ICPT, INCB, INCC or INCT

Anonymizer Anonymous Surfing
A series of 24 characters (Lower case letters combined with numbers)

Morpheus Photo Morpher & Photo Animation Suite
A series of 16 characters. (Capital letters combined with numbers)

If you cannot locate your serial number please contact us for assistance.

* WHAT DO I DO IF MY REGISTRATION CARD IS MISSING?

We had a short 2 week period where Registration Cards were mistakenly left out of the production of our software boxes. You can download and print a copy of the card from the PDF below:

REGISTRATION CARD (.pdf)

* HOW DO I CANCEL A TRIAL ORDER BEFORE 30 DAY PERIOD?

To cancel your order during your 30 day FREE trial period, go to: http://nct.digitalriver.com/fulfill/0135.002

You must provide your first and last name, your email address, and your order number.

If you do not have your order number, please visit:
https://www.findmyorder.com/
and use your email address and the last 5 digits of your credit card to look it up.

* WHAT IS DOWNLOAD PROTECTION?

Download protection entitles you to a new download link should you need to install the software on your computer again within the next two years.

* HOW DO I REQUEST A REFUND?

To request a refund you must visit:
Refund Request Page

You will need your order number and password.

If you do not have your order number, please visit:
https://www.findmyorder.com/
and use your email address and the last 5 digits of your credit card to look it up.

* WHAT'S THE BEST WAY TO GET TECHNICAL HELP?

To search for technical help in our extensive online knowledge base visit: http://support.smithmicro.com/

Or send an email message to our support team:
techsupport @ smithmicro.com
be sure to include the name of the product, your operating system and a clear description of the problem.

If you need extensive help or would prefer to speak to someone directly, you may call 949-362-5812, choose option # 4 from the menu to get to a technician.